TATOC, a non-profit organization, was formed in 1989 as networking company for appointed members of timeshare committees.

Today, the Association has 70 resort members that represent over 250,000 timeshare owners across Europe and is sponsored by some of Europe’s leading timeshare companies.
One of the organization’s latest efforts is the free Consumer Helpline, which operates from Manchester, UK.  The Helpline takes over 600 calls and 80 emails a month from consumers seeking timeshare assistance.

The Helpline is supported by a software solution, which provides statistics and reports that aid company marketing and promotions.

“TATOC is growing all the time and the Helpline is proving to be a great success,” explained Harry Taylor, CEO. “So we were looking for software that was flexible to handle every element of our operation. The added bonus is that Merlin comes with a full accountancy package so we will be able to run everything on one system rather than using multiple programmes.”

Mike Pnematicatos, a timeshare expert, said that “Merlin caters for all types of business in the timeshare industry and we were delighted to assist such a worthwhile organisation. Working with Harry and the team has led to the development of additional functionality which all our clients will benefit from.” 

The flexibility of Merlin is perfect for TATOC’s Helpline. The system helps support the program, while providing marketing and accounting software that helps in running the company.

Source: The Perspective Magazine